2025.03.03
News
Introduction to Our Special Services for Molift Products
Molift Platinum Club, Molift Support Pack and Subscription Service are ready for you
This time, we're going to introduce you to our services, especially for Molift products. Molift is one of Etac's brands of ergonomic lifts, slings, and transfer assistive devices that enable safe and comfortable transfers for both caregivers and users. Pacific Supply offers two types of services: one for purchasers and another for rental. Why don't you take a glimpse into our services and features?
Molift Platinum Club / Service for Purchasers
We offer our special services only to “Molift Platinum Club” members who have purchased Molift products and registered with the club. These services are designed to ensure the long and safe use of Molift products. We'll introduce you to the details of our services filled with the hope that "our services will help to protect all caregivers from back pain and make transfers more comfortable for our customers."
1. First-Year Inspection Service
We will conduct a free product inspection within one year of delivery. The inspection will be performed in person, online, or by pick-up depending on the situation and requirements. Repairs that require parts replacement are also free of charge if they are covered by the product warranty.
*A fee will be charged if the repair is due to misuse.
2. Periodic Inspection Service (Smart 150, Mover 180, Mover 205, Quick Raiser 1 and Quick Raiser 2)
The Molift Brand lifts have a built-in service system. When the system determines that maintenance is required, the customer is notified by a change in the service light or an audible warning.
If the service light changes or the warning has occurred, please get in touch with us at any time. Depending on the situation, we will schedule a free inspection in person or online.
*If the inspection results define the need for repair or replacement of parts, the cost of parts, labor, and shipping will be charged.
*Examples of system activation include “low battery” and “when the lift has been used more than 10,000 times”.
->If the lift is used more than 10,000 times, the actuator will need to be replaced.
3. Basic Seminar
We will conduct up to two free seminars after the delivery to help facility personnel learn how to use the lift. The seminars are conducted in person by our instructor or online.
* The second seminar is conducted at the time of the inspection in the first year (can be discussed).
Molift Support Pack / Service for Purchasers
The Molift Support Pack is a special service that provides various types of support necessary for the long-term use of Molift products.
The Molift Support Pack offers the following 7 services:
1. Inspection and Maintenance by our specialists2. Consultation
3. Molift Customer Support Center opens for members
4. Repair service is Free
5. 10% discount on the battery fee (one unit/year)
6. Online Support
7. Custom Seminar (once/ year)
*Visiting fees may be charged in some areas.
Pacific De Subsc / Subscription Service
New style of introduction - whenever you want, as much as you want -
Various types of Molift care lifts are available through a subscription service. The fixed price includes product explanation at the time of installation, annual maintenance inspection and replacement of consumable parts.
● You can use the lift for transfer at the cost of only 12,000 JPY/month
● Available from only 1 sling sheet● Online support from our professional instructors
● "One-year replacement service" is available for long-term use for peace of mind.
● The first-month fee is free for a first-time user. The subscription fee will not be charged if the rented product is returned within one month.
Three major advantages of the subscription service
1. Only when you need it on a monthly basis2. Fixed monthly fee with low upfront cost
3. Change models and sizes as needed
Product Line Ups
We offer a variety of products that fit the user and their environment.
Care Lifts
Smart 150
Mover 205
Partner 255
Quick Raiser 1
Quick Raiser 2
Slings
Molift RgoSling
HighBack
MediumBack
Molift RgoSling Ampu
HighBack
MediumBack
Molift RgoSling Net
HighBack
MediumBack
Molift RgoSling Standup
With Support
Without Support
Molift RgoSling Comfort
HighBack
Others
Ambulating Vest
Other Transfers
Raiser Pro
Assist Sleeve
Soft Handles
Satin Sheet
BaseSheet + 2Direction DrawSheet
Satin Sheet
BaseSheet + 4Direction DrawSheet
Comparison of Each Service
Here is a table with a summary of the differences between the services we have introduced above. Please check the difference in services between purchasing the products and signing up for a rental subscription.
| Subscription Service | Support Pack | Molift Platinum Club | |
| Service Fee | Amount varies depending on the products used | 19,800JPY/Year | Free (Registration only) |
| Change models | Yes | No | No |
| Manufacturer's Warranty |
<Free of charge> |
One Year | One Year |
| Repair Fee Beyond the Warranty Period | Required | Required | |
| Loaner Unit Fee at Repair | Included | Required | |
| Service Fee | Included | Required | |
| Repair Fee | Required | Required | |
| Periodic Inspection | Yearly Replacement | Included (Once a year) | Included (Only once) |
| Online Support | Included | Included | Not Included |
| Online Consultation and Seminar | Included (Once a year) | Included (Once a year) | Twice after purchase |
Lastly
We hope you enjoyed reading this article and found some discoveries in our Molift services. We offer various types of Molift products and services to meet the needs of our users and customers. We will continue to enhance our product lineup and services.